Returns

Returned goods and cancellations when buying trough www.pbonline.co.uk

Customer has a right to cancel distance contracts (such as online contracts) under the Distance Selling Regulations 2000. In a typical case a consumer may exercise this right by giving written notice of cancellation to the Company at any time within 7 working days from delivery.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.